On social media, MLGW customers allege that three to four men visited the home and then robbed it, saying they were from the Memphis power company.
MEMPHIS, Tennessee — Social media posts are circulating online that witness MLGW customers committing robberies posing as electricians and water company employees. Some posts even said they witnessed being robbed at gunpoint.
Gail Jones-Carson, MLGW’s vice president of external affairs, said MLGW has always had a policy requiring employees and contractors to wear identification and uniforms when serving customers. I said yes. Social She said it’s best to have her show her ID because more and more customers are worried about her media posts.
“There have been no reports from police or sheriff’s departments of criminals posing as MLGW employees,” Jones-Carson said. “But if someone claims to be from MLGW. Customers must ensure that their employees are wearing employee uniforms [and] that they have badges. ”
On social media, MLGW’s customers allege that three to four men robbed them after visiting their home, claiming to be from the water or power company. They claim they were there through a government program to install shower caps and energy-saving light bulbs.
“Our equipment is outside of our customers’ homes and properties, it’s out there, and it’s there,” says Jones Carson. “So gas and/or electric meters are on the side or back of some homes, most likely behind the gate, and if the gate is unlocked, the employee and his MLGW contractor can will go behind the gate.”
If the customer’s gate is locked, MLGW’s policy states that an employee or contractor will knock on the customer’s door, but if they are not at home, MLGW will attempt to call the person directly. .
Jones-Carson said that whenever an employee feels uncomfortable trying to work from home or from a company, they can contact MLGW to confirm that the person works for the company or is one of their contractors. He said that he could confirm that
“If the gate is locked, we will not unlock it. We will not attempt to enter personal property through a locked gate, so even in an emergency, MLGW employees will not be required to enter the customer’s home.”